Shipping Policy
At Asili, we understand the importance of timely and reliable shipping.
We process orders within 3-5 business days for Canada and 3-7 days for USA.
Shipping times may vary with each carrier and each shipping region. We are not responsible for carrier delays.
The customer is responsible for customs clearance fees, if any.
Shipping Methods:
We offer a variety of shipping methods to cater to your needs. Our standard shipping option is available for domestic and international orders. For domestic orders, we partner with reliable courier services to ensure your package arrives safely and on time. International orders are shipped via international carriers to reach you wherever you are in the world.
Shipping Rates:
Our shipping rates are calculated based on the weight and destination of your order. We strive to offer competitive rates while ensuring the safe and timely delivery of your items. You can view the shipping cost for your specific order during the checkout process.
Tracking Your Order:
Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply enter the tracking number on our website or the carrier's website to get real-time updates on the whereabouts of your package.
Delivery Time:
The delivery time of your order depends on the shipping method you choose and the destination. Domestic orders typically arrive within 3-5 business days, while international orders may take longer due to customs clearance and local postal services. Please note that delivery times may vary during peak seasons or unforeseen circumstances.
Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain restrictions on specific products or destinations due to customs regulations or other legal requirements. If your order is affected by any shipping restrictions, we will notify you promptly and work with you to find a suitable solution.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will investigate the issue and work towards a resolution, whether it be a replacement or a refund. Your satisfaction is our top priority, and we will do our best to ensure a positive outcome.
International Customs and Duties:
For international orders, please be aware that customs duties, taxes, and fees may be imposed by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We recommend contacting your local customs office for more information on any potential charges.
Customer Support:
If you have any questions or concerns regarding our shipping policy or your specific order, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with Asili is exceptional.
Thank you for choosing Asili for your natural and nourishing hair and skincare needs. We appreciate your trust in our products and services.